A structured process, from assignment to case closure.
We manage the entire credit lifecycle through specialised Business Units: Phone Collection, D2D Collection, Master Legal and Legal.
Our Management Process.
A traceable and compliance-driven journey, from onboarding to case/portfolio closure.
Onboarding and Segmentation
Onboarding, analysis, case segmentation and assignment to the relevant Business Units: Phone Collection, D2D Collection, Master Legal and Legal.
Initial Contact
First contact and negotiation with the customer_debtor.
Follow-up
Follow-up activities, PTP monitoring and potential escalation.
Reporting and Closure
Reporting to the client and closure of the case/portfolio.
We also support our clients in defining contractual arrangements and identifying the most effective collection strategy.
Specialized service lines.
Each Business Unit focuses on a specific area of debt collection, supported by dedicated teams and tailored operating models designed to deliver effective and efficient results.
Phone Collection
Debt collection through telephone contact and out-of-court negotiation.
Door to Door Collection
Debt collection through field visits aimed at establishing direct contact with the customer_debtor.
Master Legal
Centralized management and coordination of legal activities and the network of external legal professionals.
Legal
Management of judicial and enforcement proceedings to support debt collection.
Trusted by leading banks and financial institutions.
We partner with leading banks and financial institutions, providing debt collection services across the entire Italian market.
Tailored debt collection starts here.
Get in touch with our team to discuss a customized debt collection strategy designed around your business objectives.